Likexin Tips:
Frequently Asked Questions and Answers
Why is the print still faint even after increasing the print density?
This is usually caused by carbon buildup in the printhead.
Trace amounts of chemicals remain on thermal paper during the heating process, and long-term accumulation can hinder heat transfer.
We recommend cleaning the printhead with a cotton ball soaked in 99% isopropyl alcohol and then trying again.
How can I quickly determine whether the problem is with the printer or the thermal label paper?
The simplest method is the “scratch test.”
First, scratch the surface of the thermal label firmly with your fingernail.
If a clear black line appears, it means the thermal coating of the label is reacting normally.
In this case, the problem may be with the printhead or settings.
If there is no black line or the color is very faint, it means the label is expired or of poor quality.
How long can thermal labels typically be stored?
Standard Direct Thermal Labels can usually be stored for 6-12 months in a room temperature, away from light.
If you need to store them for more than 2 years, we recommend choosing high-quality labels with top-coating.
Or switch to thermal transfer technology.
Why does the text on the label fade quickly after contact with transparent tape?
The adhesive in transparent tape contains plasticizers, which react with the chemical coating on the surface of the thermal paper, causing rapid color degradation.
Avoid directly covering the barcode area with tape during shipping.
I wiped it with alcohol, but there's still a white line in the middle of the printhead that won't print. What should I do?
This is a heartbreaking sign—your printhead hotspot may have been damaged due to localized overheating caused by carbon buildup.
This situation cannot be resolved by cleaning; usually, the entire printhead assembly needs to be replaced.
Why are the colors lighter in winter than in summer?
Because ambient temperature affects the starting point of the thermal reaction.
In cold warehouses, printers require longer times or higher current to reach the color temperature.
In this case, you need to manually increase the density by 1-2 levels, or give the printer a preheating process.
Can "three-proof" thermal paper really prevent tape corrosion?
Yes, but there are limits.
The top coating of conformal tape can resist most everyday contact, but if the tape is of very poor quality and left on for an extended period, the text may still fade.
The best practice remains: never cover barcodes with tape.




