FAQ

This page compiles frequently asked questions and professional answers regarding self-adhesive label materials, production processes, customization services, quality certification, and order fulfillment.

We possess full-chain production capabilities, completing everything from raw materials to finished products in our own factory.

Our factory is equipped with over 300 advanced pieces of equipment and has its own large-scale raw material and finished product warehouses.

Furthermore, we have obtained ISO 9001 quality management system certification, FSC forest certification, and multiple national patents, ensuring a stable supply. (Please contact us for more certifications)

We have deep expertise in logistics and retail, industrial manufacturing, anti-counterfeiting and traceability, and specialty materials, and provide tailored solutions. Examples include high-precision thermal logistics labels and industrial labels that are resistant to high temperatures, oil, and scratches.

Material selection depends on the application scenario. Our sales engineers can provide professional selection advice based on your specific needs, such as labeling environment, lifespan, and printing method.

We combine digital prototyping with standardized production. Before mass production, we will provide digital drafts or physical samples for your confirmation.

Our minimum order quantity (MOQ) is flexible. Depending on the complexity of the materials and processes, the typical MOQ for finished labels is 1-2 rolls (approximately several thousand labels), designed to meet customers’ needs for prototyping and small-batch trial production. Delivery time for standard products is approximately 7-15 working days; complex customizations or very large orders will require separate evaluation. We promise to provide a clear timeline and strictly adhere to it once the order is confirmed.

1. Requirements Communication: Provide application scenarios, required materials, dimensions, quantity, and design drafts.

2. Sample Confirmation: We provide a quote and create physical samples for your testing (adhesion, printing effect, etc.).

3. Order Placement and Production: After sample confirmation, a contract is signed, and production is arranged.

4. Quality Inspection and Delivery: After full inspection, goods are shipped according to the agreed method, and logistics tracking is provided.

Yes. We provide labeling materials that meet FDA and other food-grade requirements. For the electronics and electrical appliance industry, we can provide harmless materials that comply with RoHS and REACH directives. Please clearly state your compliance requirements at the beginning of the cooperation; we will select certified raw materials and register traceability.

We have a dedicated customer service team. Non-urgent issues will be responded to within 2 hours, and urgent issues will be processed within 5 minutes. We provide comprehensive technical support, from printing equipment setup advice and labeling solution optimization to rapid resolution of after-sales problems.